With over a decade of experience in Product Management, I’ve had the opportunity to wear many other hats across various industries in other roles too. This diverse background allows me to truly understand and empathise with our users and customers, stepping into their shoes to better address their needs.

I love solving problems.

I am always wanting to talk to users to understand more about them and what their problems really are.

I have a passion to build awesome products.

I love working with equally passionate people.

I love being the dumbest person in a room.

And I am slightly UX obsessed.

I can’t help but analyse every app I use or business process I encounter.  Is the user experience good? Could it be optimised? Or should they just start again? I’m always looking to see how others tackle these challenges.

But life is not always about work and as someone who loves all roads, and wanting to try them all, I’ve got a far too many hobbies.
Although, my biggest passion outside of work is spending time with my kids and doing as many activities as we can while they are still young enough to want to spend time with dad. Although I think I learn more from them than they do from me.
On my weekends when not with my kids, I am on my mountain bike looking for an adventure — whether it’s a local trail or a trip overseas.
I also make time for the gym and pool to stay fit enough to keep up with all that energy!
Plus, I’ve been getting into photography, 3D printing, Home Automation and rediscovering my love for drawing, which can be seen all through this site.

And I believe in that you should never stop learning, so I spend a lot of time listing and reading about product management and UX.
Plus, I love experimenting with new methodologies in my personal projects and if you’re curious with my journey and thoughts, check out my blog!

Life’s busy, but I wouldn’t have it any other way!

Key Achievements

As a Product Manager, I have built some products from inception, including:

• Six disparate Private Cloud Platforms for Government and commercial customers,
• Device as a Service (DaaS), and
• A comprehensive billing engine and dashboards across 10+ discrete platforms and services.

Professional background

I am an experienced Product Manager who loves creating and scaling products. I have a passion for curating an intuitive, usable, and enjoyable user experience within products and services.

With a proven track record in both local and international markets, spanning the private sector, Managed Service Providers, and Government. I have developed products from inception through to delivery, plus life-cycled by building enhanced and new features for both internal and external customers. I excel at leading cross-functional teams to deliver exceptional products, with a strong passion for understanding user needs to enhance customer experience.

I have worked with many teams to solve complex issues from onboarding new customers, and matching customer procurement models to service bundles, to building complex integration with several discrete platforms and services. I also enjoy having to learn and up-skill in new businesses and products and really get to know the users and what we are delivering technically.

I possess robust stakeholder engagement skills, with experience presenting and writing business cases for C-level executives and collaborating with engineers on technical details. I have many years of experience facilitating workshops for brainstorming, research, vision, user story creation, and solution design, although some of the best insights have come from one-on-one user interactions.

As ‘as a Service’ offerings and end-to-end services have evolved, businesses have had to adapt their operating models. With extensive experience as an operations manager and business transforming, I have guided teams and organisations through this journey by managing stakeholder, negotiation effectively and showcasing what ‘good looks like’. While this process can be challenging and confronting for traditional operational teams, it is ultimately rewarding when they successfully adapt.

I will also be the first to admit to some horror stories, including when user experience testing was not implemented early enough, causing time and cost increases and when we didn’t deliver the right product for the users, causing a complete rebuild. I take these lessons learned into every new product and business.

For me personally, I operate at my full potential when surrounded by creative, passionate people who challenge me every day. I am results driven, and able to work autonomously, whilst very much enjoying being part of a team.